{"id":4655,"date":"2021-02-22T13:33:35","date_gmt":"2021-02-22T19:33:35","guid":{"rendered":"https:\/\/www.mnrtap.us\/?p=4655"},"modified":"2021-02-22T13:33:35","modified_gmt":"2021-02-22T19:33:35","slug":"common-online-webinar-issues","status":"publish","type":"post","link":"https:\/\/www.mnrtap.us\/common-online-webinar-issues\/","title":{"rendered":"Common Online\/Webinar Issues"},"content":{"rendered":"<h2>Common Online\/Webinar Issues<\/h2>\n<p><em><strong>Published on:<\/strong> February 22, 2021<\/em><\/p>\n<p>Thanks to the COVID-19 pandemic, more people than ever are online, working from home and having to attend virtual meetings and webinars via platforms such as Zoom and GoToWebinar. Many people who did not have prior technological abilities have found themselves having to learn how to operate online. What are common issues people have encountered while conducting meetings and attending webinars in this new \u201cnormal\u201d? While it is certainly frustrating to navigate the online world of meetings and webinars, there is support out there. (insert pic #1)<\/p>\n<p>There are several different platforms companies are using to conduct meetings and webinars, including Zoom, Google Meets, Microsoft Teams, Cisco Webex, and GoToWebinar\/GoToMeeting. While there are differing opinions as to which platform is best, all platforms are bound to have common issues for operators.<\/p>\n<p><strong>What are the most common issues users have encountered?<\/strong><\/p>\n<ol>\n<li><strong>Registration issues<\/strong> \u2013 Sometimes an issue can arise before the webinar or meeting even begins. One common issue is that attendees did not receive the confirmation or invite. Why?\n<ul>\n<li>The invite or confirmation email went into your spam folder. Check your spam folder regularly to ensure important emails did not get placed there.<\/li>\n<li>Make sure the webinar\/meeting host\u2019s email address is in your \u201cwhitelist\u201d, or safe sender list. How do you check that? Check out these links:<br \/>\nMicrosoft Outlook: <a href=\"https:\/\/support.microsoft.com\/en-us\/office\/add-recipients-of-my-email-messages-to-the-safe-senders-list-be1baea0-beab-4a30-b968-9004332336ce\" target=\"_blank\" rel=\"noopener\">https:\/\/support.microsoft.com\/en-us\/office\/add-recipients-of-my-email-messages-to-the-safe-senders-list-be1baea0-beab-4a30-b968-9004332336ce<\/a><br \/>\nGoogle (Gmail): <a href=\"https:\/\/support.google.com\/a\/topic\/9981578?hl=en&amp;ref_topic=2683865\" target=\"_blank\" rel=\"noopener\">https:\/\/support.google.com\/a\/topic\/9981578?hl=en&amp;ref_topic=2683865<\/a><\/li>\n<li>Contact your organization\u2019s IT department to make sure they do not have the meeting or webinar host\u2019s domain blocked.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Sign-In Early<\/strong> \u2013 It is strongly recommended that you sign into your webinar\/meeting platform at least 10 minutes early so that you can check your audio\/video settings beforehand. Please follow the links listed below for troubleshooting on some of the most common platforms.<\/li>\n<li><strong>Audio issues (I can\u2019t hear you!)<\/strong> \u2013 This is probably the most common issue attendees experience. There are a few things you can check:\n<ul>\n<li>This may seem too simple, but did you check to make sure you do not have your computer sound on mute?<\/li>\n<li>Do you have external devices connected to your computer (such as USB flash drive\/hard disk drive, etc.)? If so, try unplugging them.<\/li>\n<li>Close all unnecessary applications currently running on your computer, particularly apps that use your webcam and\/or microphone (such as Facebook\/Skype).<\/li>\n<li>Make sure your Internet connection is stable and sufficient. If you do not have sufficient connection that can cause your audio to drop in and out.<\/li>\n<li>Try a different browser. If you are having issues on Chrome, try running the platform on a different browser (i.e., Firefox, Internet Explorer).<\/li>\n<li>If you are experiencing an echo or feedback, try using headphones or ear buds instead of your computer\u2019s loudspeakers. In addition, make sure your mic is muted. A common reason people hear an echo or reverb is because other attendees have their mic open, which causes the interference.<\/li>\n<li>Check your audio settings on the platform itself. Click on the audio settings on your platform and make sure the proper connection is clicked (i.e., computer audio or phone audio).<\/li>\n<li>If your computer audio simply will not work, try using the platform\u2019s call-in phone number for your audio option.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Video issues<\/strong> \u2013 If you are experiencing slow or choppy video on your webinar or meeting, there could be several reasons why:\n<ul>\n<li>Insufficient bandwidth \u2013 if your Internet connection isn\u2019t strong enough, it is likely to cause problems when trying to play video or watch a webinar. Make sure you have a strong Internet connection. In order to test your Internet speed, search for your Internet provider and Internet speed test to be connected to their site to test the strength of your connection.<\/li>\n<li>Browser \u2013 if you experiencing certain video issues, try using a different browser.<\/li>\n<li>Programs running \u2013 make sure to close any software programs you may have running in your computer\u2019s background. Some programs utilize a lot of bandwidth (such as YouTube) so make sure those programs are not running at the same time as your meeting or webinar.<\/li>\n<li>Downloads\/Updates \u2013 Make sure your computer is not in the middle of downloading any files or updating itself. Updates and downloads utilize a lot of your computer\u2019s power and could disrupt your video or audio connection.<\/li>\n<li>Turn off your virtual background \u2013 if you are using a virtual background, that can sometimes cause video issues on your end. It can also sometimes cause others to have trouble seeing you if it is glitchy.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p><strong>When all else fails? You could always turn off your computer and turn it back on again\u2026<\/strong><\/p>\n<p><strong>Support links to the most commonly used platforms:<\/strong><br \/>\n<strong>Zoom:<\/strong> <a href=\"https:\/\/zoom.us\/docs\/en-us\/covid19.html\" target=\"_blank\" rel=\"noopener\">https:\/\/zoom.us\/docs\/en-us\/covid19.html<\/a><br \/>\n<strong>GoToMeeting:<\/strong> <a href=\"https:\/\/support.goto.com\/meeting\" target=\"_blank\" rel=\"noopener\">https:\/\/support.goto.com\/meeting<\/a><br \/>\n<strong>GoToWebinar:<\/strong> <a href=\"https:\/\/support.goto.com\/webinar\/att-guide\" target=\"_blank\" rel=\"noopener\">https:\/\/support.goto.com\/webinar\/att-guide<\/a><br \/>\n<strong>Google Meet:<\/strong> <a href=\"https:\/\/support.google.com\/a\/users\/answer\/9282720?hl=en&amp;ref_topic=7306097&amp;visit_id=1612557737095-1809765401613613510&amp;rd=1#top\" target=\"_blank\" rel=\"noopener\">https:\/\/support.google.com\/a\/users\/answer\/9282720?hl=en&amp;ref_topic=7306097&amp;visit_id=1612557737095-1809765401613613510&amp;rd=1#top<\/a><br \/>\n<strong>Cisco Webex:<\/strong> <a href=\"https:\/\/help.webex.com\/en-us\/WBX000029048\/Cisco-Webex-Audio-Help\" target=\"_blank\" rel=\"noopener\">https:\/\/help.webex.com\/en-us\/WBX000029048\/Cisco-Webex-Audio-Help<\/a><br \/>\n<strong>Microsoft Teams:<\/strong> <a href=\"https:\/\/support.microsoft.com\/en-us\/office\/troubleshooting-6fa7c08a-6fd4-47a0-b275-90a5f60f1df9?ui=en-US&amp;rs=en-US&amp;ad=US\" target=\"_blank\" rel=\"noopener\">https:\/\/support.microsoft.com\/en-us\/office\/troubleshooting-6fa7c08a-6fd4-47a0-b275-90a5f60f1df9?ui=en-US&amp;rs=en-US&amp;ad=US<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><em>This article was published by RLS &amp; Associates.<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Your guide for trouble-shooting online meetings and webinars technical issues.<\/p>","protected":false},"author":162,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[123],"tags":[162,160,161],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Common Online\/Webinar Issues - Minnesota Rural Transit Assistance Program (RTAP)<\/title>\n<meta name=\"description\" content=\"Thanks to the COVID-19 pandemic, more people than ever are online, working from home and having to attend virtual meetings and webinars via platforms such as Zoom and GoToWebinar. 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