UpcomingConflict Management and De-escalation for Transit Drivers and Supervisors (ONLINE)

Once you register here, you will receive an email from Mariah Helgeson with instructions to begin register for your course. Once you complete the course, a certificate will be added to your training profile on mnrtap.us.

**Please note, you can take these courses at any time you wish once you receive an email with instructions to begin. You can start and finish your course at your own pace.**

Please contact mariah.helgeson@mnrtap.net with any questions.

Cost: Free

Trainer: CTAA

Description: Topics include:

• The Risk
• De-escalation Strategies
• Signs of Escalating Conflict
• Responding to Danger
• Review of Key Points